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If Social Media Is a Conversation, What Questions Should You Be Asking? PDF  | Print |  Email
Written by jkownacki  
July 5th, 2010

One of the most-used phrases in social media is an invitation to “join the conversation.”

But what are we all talking about?

In some cases, brands are listening to what their customers are saying about them (and their competitors), and trying to get better at doing business.

In other cases, citizen journalists are redefining what we think of when it comes to “news.”

And still others are interested in exploring their surroundings, establishing like-minded communities, experimenting with various media forms and more.

So: Where do you fit into this conversation?

Step One: Start by Listening

If you walked into a cocktail party or the corner pub, you’d need a few minutes to get up to speed.  You’d have to study the crowd and figure out what they were talking about, why they cared, and who was directing the conversation.

Social media is a giant cocktail party or global pub, spread across the Internet, 24 hours a day.

Figuring out what everyone knows, and why they’re so passionate about it, can take time.  But it’s well worth it.  Otherwise, you won’t know what’s already been said, where you might contribute, and what you want to do next.

Step Two: What Do You Want to Know?

Are you pursuing social media for business?  Art?  Pleasure?  All of the above, or something else entirely?

Defining your own goals for social media will help you figure out what you do know, what you don’t know, and which questions you need to ask next.  And, by listening (see above), you’ll figure out what to ask of whom.

(NOTE: Don’t worry; you don’t always need a gameplan to “join the conversation.”  Some people are happier simply jumping in and figuring out the details later.  If that’s your style, dive in — just make sure you’re not at the shallow end.)

Step Three: Ask and Engage (Politely)

If you don’t ask questions, you’ll never learn.

Like most subjects, there are no “dumb questions” in social media, but there’s a lot of bad advice, and even more good advice that no one bothers to follow.

Ask around.  Weigh the answers.  Test-drive some solutions, figure out what works for you (and what doesn’t), and then share your learnings with everyone else.  By the time you know what you’re talking about, you’ll be able to help people who ask the same questions you were just asking a few days or months ago.

However, a warning.

You know all those times you’ve been out with your friends, heatedly debating politics or religion, and someone who “couldn’t help but overhear” your discussion decides to chime in with an unwanted comment intended solely to make himself look good?

Don’t be that guy.

By all means, engage others.  But do so in a way that respects them and their conversation.  Because the Internet may be a 24-hour cocktail party, but that doesn’t mean you always have to crash it.

The Bottom Line?

When in doubt, ask.

(Then listen.)

Posted by Justin Kownacki, who blogs regularly and tweets a bit too often.

 
Video Taiji Podcamp PSA – Podcamping in Your Neighborhood PDF  | Print |  Email
Written by Alex  
May 31st, 2010

Video Taiji’s Alex Landefeld suggests the idea of podcamping in your own neighborhood:

 
Using your Social Network to Build Familarity PDF  | Print |  Email
Written by Chuck  
May 17th, 2010

This post originally was posted on cyreynolds.com.

Social networking is nothing new. It’s been around but known by a different name such as “making friends” or just networking. However, the tools used drastically changed over time. Instead of calling cards we have facebook, instead of letters, emails, etc. How can you apply these virtual tools to the real world? How do you actually use twitter, foursquare, linkedIn and facebook to make meaningful relationships or make your relationships more meaningful?

It all begins with familiarity. Becoming familiar with someone online is a great way to introduce yourself. Just like Ariana Green/“How to Make Your Network Work for You” said, “The true benefit is that it often leads to in-person contact because people feel more comfortable initiating a meeting with someone they “know” electronically.” Some people naturally are open and inviting, putting others at ease upon the first meeting. Opening up and sharing opinions regardless. Others ease into it and then still timidly speak up only after some time.  Becoming familiar with someone takes time. A two minute conversation at a networking event doesn’t do it. A thirty second elevator pitch doesn’t do it. A conversation over twitter, a comment on a blog or sharing someone’s content on facebook doesn’t do it, but it sure helps.

What if, rather than that thirty seconds in the elevator being the first time you meet someone it is the first time you meet someone in real life. You already know what matters to them, what projects are most important and how you can help. You’ve already become familiar with someone online.

Julia, my fiance, has had this happen to her on multiple occasions. She reluctantly took up twitter when she began her Masters of Arts Management program at the Heinz College at Carnegie Mellon. Eventually she found her stride, tweeting about the arts, adding commentary and sharing important articles and events in the art world (which is bigger in Pittsburgh than most people think).  Fast forward a couple of months and she’s sitting in the office of a local arts council part of a small group introducing themselves and when it comes to her, the director says, “Oh yes, Julia. It’s like I already know you since I’ve been following you on twitter for months.” Instant credibility.

These tools get you in the door, build your credibility and your brand. That’s not it thought.

My job means I am not in Pittsburgh on a daily basis. Despite my best intentions this hampers my ability to meet new people or deepen my relationships with people in Pittsburgh. Ed Barr, a good friend and professor of mine uses facebook and blogs. He keeps the world abreast with what’s important to him. Because of this, I am able to avoid the awkward monthly or quarterly “what are you doing?” emails. Instead, I pass valuable information on to him when he needs it, be it something I know would help him or a different perspective to a problem he has. Now I don’t have to write the emails that feel forced. Instead, I can write the emails I like – “here’s how I can help you.”

These personal examples are just two of many. But they’re stories I don’t think people tell enough. Social networking is personal. It isn’t someone standing in the corner tweeting, it’s tweeting and reading, taking in, and using that knowledge to contribute more in person.

You never know, perhaps a random meeting won’t be so random and it’ll change your life, just ask Colin Wright/”Meeting Miss Amber Rae“. “A girl I barely knew – scratch that, had never met in person and exchanged a few emails and one Skype call with almost half a year previous… led to meeting Seth Godin.”

 
#PCPGH4 Session Followup: Brand and Conversation PDF  | Print |  Email
Written by Anthony  
October 15th, 2009

We’re going to share all the media, links, and feedback following Podcamp Pittsburgh 4. Send what you’ve got to “sessions [at] podcamppittsburgh d0t com” so we can keep the discussion and make the impact of your hard work that much more lasting. Also, please specify the session to which the material belongs. Thanks.

Trish Bower has shared the slides from her session.

 

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