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Ignorance Is Not Bliss PDF  | Print |  Email
Written by Will  
July 22nd, 2010

This is a guest post by Mary Woll who has a Bachelors in Business from Point Park University and has recently become avidly involved in Social Media.

I’ve worked in the retail industry since I was sixteen.  It was my first job, and I’m proud to say I still work at the same store where I started.  At the time, the new training program they had was administered via a computer.  The Human Resource Manager was very excited to show me something that had been in development for a while.  She felt it was quite effective and somewhat fun, for what it was.  It was new to her, but familiar to me: Videos, followed by games that reinforced what you were told in the video, and finally a quiz, complete with cheesy and repetitive “Good Job!”  animations when you got the answer right.

Technology has a place in every aspect of every field.  The training videos back then told my sixteen-year-old self that every customer who has a poor experience tells, on average, eight people about that negative experience.  However, a positive experience might make enough of an impression to reach the ears of one friend, at most two.  That was 2002, and training videos on CD were the best technological advance to hit the business world.

This is 2010.  Social Media is the firestorm of instant communication that blows everyone’s minds.  Sites like Foursquare, Twitter, and Facebook are taking over the business world in a way that was unimaginable ten years ago.  The idea that you would actually call eight people and tell them about a bad experience was frightening to business professionals.  Imagine  a business professional from ten years ago, finding out that the unhappy customer wouldn’t just call five or ten friends, but would let everyone with whom they attended high school know about their negative experience within the hour.  That would make for a relatively panicked professional, would it not?  However, that’s what today’s businesses need to be able to withstand.  Sites like Foursquare, Facebook, and Twitter have forever changed the way people communicate.

Foursquare tells people where you are.  It tells people which grocery stores, coffee shops, Laundromats, stores, restaurants, and salons you patronize and when.  The power of suggestion has long been hailed as one of the most powerful.  Every time someone updates a Foursquare, telling people where they’ve most recently “checked-in”, they’ve suggested that business.  What’s more powerful than a friend of yours constantly updating their Twitter or Facebook with the knowledge that they just entered a coffee shop you haven’t even heard of.  Chances are, next time you’re in the mood for a latte, you’ll at least give it a thought, if not actually walk in the door.

Twitter is an instant way to let all of your “followers” know how you feel.  If you’re in bad mood, or just heard a really great joke, you can tell them all right away and all at once.  There are several applications to share pictures, too.  Saw a great rainbow?  Post it on Twitter.  See a sign in a store advertising a price that the manager says ended last Wednesday?  Uh-oh.  That manager better honor the price so you can post how great they are, instead of posting that picture with the caption “Why do I shop here again??”

Facebook allows users the room to write status updates, similar to Twitter, but with a maximum of 420 characters, instead of Twitter’s limit of 160.  If that’s not enough room for you, you can always write a Note.  Up to 60 people can be tagged in this Note.  Not only does the note show up on you Facebook Page, it shows up in the MiniFeed of all of your friends.  And everyone you’ve tagged?  It shows up in the MiniFeed of all their “friends”, as well.

The old idea that a negative experience reaches the ears of eight people on average is outdated.  Social Media outlets like Twitter and Facebook offer everyone a chance to vent their frustrations to everyone they’ve ever met, and some people they’ve never met!  And the posts are instantaneous.  The information shows up in everyone’s MiniFeed and Twitter updates all at once.  And you don’t just see the frustrations of your closest friends, either.  Remember those people you know from high school  that you never see anymore?  I bet that you’ve read something from at least one of them in the past two weeks.

Eight people?  Try a few hundred.  Today’s smart companies are listening to the conversation, to see what people have to say about their business.  And today’s successful companies?  They’re providing feedback and rewards for loyal customers, as well as publishing it where all their friends and followers will see it.  A perfect example is Giant Eagle’s Market District: they held a contest for their followers.  Many companies give rewards to the Foursquare “Mayor”, for merely publishing the fact that they patronize their business.

So tune in.  Big things are happening, and they’re happening fast.  And the last thing you want to be is uninformed

Mary Woll

@Pixiedust61286

 
Social Media in Education PDF  | Print |  Email
Written by Will  
June 22nd, 2010

Social Media is media where information and content is generally created by users themselves using new technologies, which allow easy use and access by powerful publishing technologies, publication and exchange.

Nowadays there are plenty of sources for communication online, which include blogs, micro-blogging, social networking, collaboration social media software, multimedia social software, reviews and opinions including community Q&A, entertainment platforms and many other social media applications to choose from.

Schools should be embracing new technologies and specifically social media because nowadays the social media sphere is trending all over the world and on some of the social media applications there can be found the latest breaking news, innovations or events that happen in the world, and the social media has become number one to tell the news to the world. For schools it is useful to be modern and upgraded in their knowledge, as children spend a lot of time in social media applications and it would be useful for them to find out positive side in this sphere, where they can find many interesting things and get educated in a more broad sense, because the social media erases the borders and allows people to get much more educated in a shorter time. Schools should implement all the innovative technologies and social media applications if there is such opportunity, and much attention should be paid to social media applications, as there are always two sides of everything. The best qualities and opportunities should be depicted from the social media and rendered to children to help them get more educated and follow the news and new opportunity that technological progress is giving to us.

How do you think schools can use Social Media to improve education?

~Will Reynolds Young
@TheeBayk1d

 
A glance at Social Media Marketing. PDF  | Print |  Email
Written by Will  
May 21st, 2010

Originally posted on WRRY.me/Blog

Social media is becoming one of the main tactics of marketing, but its popular initiative can be useful and successful not for all the businesses.

Before taking the decision about an implementation of social media into the company’s activity, the organization should think about pros and cons of such innovation: it will give an understanding what some of the main benefits and challenges of this marketing tactic are.

Social Media is cheap or even for free! Social media can be a very economically effective marketing strategy. Using such social networks as Facebook or Twitter advertisements the company can get most of the social media marketing done with for a very low cost or totally for free.

However Social media may be free in advertising cost it requires continual time and effort in order to create a positive and relevant presence of the company. The time spent on this activity can be for initiatives which may suit the company business better. If the company can not set aside the resources and time in order to support its social media accounts then it isn’t a useful initiative.

Social media can assist in creating buzz around the company. News is spread quickly in the sphere of social media and this can help to create an engaged audience for the brand of the company. Social media creates a platform for free publicity for new resources, products, and so on.

All news is not always good news. Sometimes news is spread too fast for the company to keep up with the reactions from its followers. Any person can have a voice and he can use it to offer its opinion about the organization, with or without its consent.

Social media can help the company to improve relationships with its current customers. It can help increase purchase frequency of current customers and strengthen relations. The company’s customer relation levels can increase based on relations nurtured with the help of social media.

Social media is not perfect for customer acquisition. In the case, when the company’s main goal is to immediate and quantifiable results for customer acquisitions it may not get the results it would like.

These are few of the big quantity of pros and cons of social media. The company that wants to use social media in its activity should remember that all businesses are different and while social media may be an effective marketing channel for some, it does not necessary mean that every business should just jump right in! It takes time and commitment the same as every other marketing strategy that is used by the company.

 
Using your Social Network to Build Familarity PDF  | Print |  Email
Written by Chuck  
May 17th, 2010

This post originally was posted on cyreynolds.com.

Social networking is nothing new. It’s been around but known by a different name such as “making friends” or just networking. However, the tools used drastically changed over time. Instead of calling cards we have facebook, instead of letters, emails, etc. How can you apply these virtual tools to the real world? How do you actually use twitter, foursquare, linkedIn and facebook to make meaningful relationships or make your relationships more meaningful?

It all begins with familiarity. Becoming familiar with someone online is a great way to introduce yourself. Just like Ariana Green/“How to Make Your Network Work for You” said, “The true benefit is that it often leads to in-person contact because people feel more comfortable initiating a meeting with someone they “know” electronically.” Some people naturally are open and inviting, putting others at ease upon the first meeting. Opening up and sharing opinions regardless. Others ease into it and then still timidly speak up only after some time.  Becoming familiar with someone takes time. A two minute conversation at a networking event doesn’t do it. A thirty second elevator pitch doesn’t do it. A conversation over twitter, a comment on a blog or sharing someone’s content on facebook doesn’t do it, but it sure helps.

What if, rather than that thirty seconds in the elevator being the first time you meet someone it is the first time you meet someone in real life. You already know what matters to them, what projects are most important and how you can help. You’ve already become familiar with someone online.

Julia, my fiance, has had this happen to her on multiple occasions. She reluctantly took up twitter when she began her Masters of Arts Management program at the Heinz College at Carnegie Mellon. Eventually she found her stride, tweeting about the arts, adding commentary and sharing important articles and events in the art world (which is bigger in Pittsburgh than most people think).  Fast forward a couple of months and she’s sitting in the office of a local arts council part of a small group introducing themselves and when it comes to her, the director says, “Oh yes, Julia. It’s like I already know you since I’ve been following you on twitter for months.” Instant credibility.

These tools get you in the door, build your credibility and your brand. That’s not it thought.

My job means I am not in Pittsburgh on a daily basis. Despite my best intentions this hampers my ability to meet new people or deepen my relationships with people in Pittsburgh. Ed Barr, a good friend and professor of mine uses facebook and blogs. He keeps the world abreast with what’s important to him. Because of this, I am able to avoid the awkward monthly or quarterly “what are you doing?” emails. Instead, I pass valuable information on to him when he needs it, be it something I know would help him or a different perspective to a problem he has. Now I don’t have to write the emails that feel forced. Instead, I can write the emails I like – “here’s how I can help you.”

These personal examples are just two of many. But they’re stories I don’t think people tell enough. Social networking is personal. It isn’t someone standing in the corner tweeting, it’s tweeting and reading, taking in, and using that knowledge to contribute more in person.

You never know, perhaps a random meeting won’t be so random and it’ll change your life, just ask Colin Wright/”Meeting Miss Amber Rae“. “A girl I barely knew – scratch that, had never met in person and exchanged a few emails and one Skype call with almost half a year previous… led to meeting Seth Godin.”

 
Spotlight: The Mattress Factory PDF  | Print |  Email
Written by Sorg  
September 21st, 2009

A couple of weeks ago, we had a chance to talk with Jeffrey Inscho at the Mattress Factory.  We had a chance to talk about several of museum’s social media initiatives, dubbed Friendship Version 2.0, MyG20.org, and the Google Street View “Steet with a View” project.

Also, be sure to check out our extended interview on the Pittsburgh Podcamp Cast, where we get more in depth about the Brightkite Wall, and what social media has done for the Mattress Factory.

Be sure to subscribe to our Podcast feed to get all of the latest interviews and discussion we have in the works for the coming weeks!

 

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